VOIP Administrator

Responsibilities: 

  • Working within the VOIP Provider’s portal for to configure phones, numbers, ACD/basic call-flow and ring groups. and related administration activities, and submitting support requests due to incidents
  • Ability to collect requirements, document them, verify the requirements can be met with the existing template and configuration or identify variances and needs for additional support
  • Using effective troubleshooting skills to work incidents to resolution for end users
  • Working within the company’s ticketing environment to track and prioritize incidents
  • Effective inter-team communications to work with various other IT departments to accomplish goals
  • Effectively managing multiple high-priority items simultaneously
  • Review and update and provide training materials for employees on VoIP services/features offered
  • Commitment to high level of customer service
  • Responding to high-priority incidents/emergency activities during and after business hours
  • Supporting other I/T areas as needed

Experience: 

  • Minimum of 3 years of experience with VOIP technologies & 2 years VOIP Administration
  • Working knowledge of networking technologies, including LAN/WAN, routers, switches, and firewalls
  • Excellent troubleshooting and problem-solving skills, communication and interpersonal skills
  • Ability to work independently and as part of a team managing multiple tasks and projects simultaneously
  • VOIP administration or relevant system’s management certifications
  • Experience with VOIP Services (i.e., 8×8, Nextiva, RingCentral, Five9, etc.) and SIP phones (Preferred)
  • Working knowledge of VOIP security, including authentication, encryption, and firewalls
  • Familiarity with regulatory compliance requirements, such as HIPAA (Preferred)
  • Experience with ticketing systems like ServiceNow, ManageEngine, Jira/Confluence
  • Associates Degree or certification in Information Technology, Computer Science, computer systems, related field, or equivalent work experience
  • Ability to maintain a keen attention to detail, multi-task, and work well under pressure
  • Natural tendency to be curious, positive, and creative
  • Cooperative ability to adapt and manage change in the workplace
  • Sincere empathy for the customer and a commitment to delving deep into the challenges as they arise
  • Ability to work extended hours, including nights, weekends, and holidays, as required
  • Healthcare  or Retail Industry experience
Experience: Mid-Level
Job Type: Direct Hire
Job Location: Hybrid
This job is no longer accepting applications.