Responsibilities
- Support development teams with a firm understanding of Agile/Scrum methodology
- Analyze IT systems relating to system integration, certificate management, design and system administration.
- Delivering Advanced Management Services (AMS) support, including system monitoring, issue analysis, and resolution.
- Debugging system logs and managing system integrations, particularly APIs.
- Creating flow diagrams to represent operational functionality.
- Collaborating with internal and external stakeholders to resolve issues and drive improvements.
- Performing system administration tasks such as certificate management and product version tracking.
- Developing and maintaining technical and user documentation.
- Participating in agile/scrum methodologies and cross-functional team collaborations.
Experience:
- 5+ Years of Experience in Systems Analysis
- Excellent communication skills (verbal and written both)
- Hands on, Self-driven, Solution oriented and Customer focused
- Advanced Message Security (AMS) support experience
- Ability to query the system logs and debug issues
- Understand System integration concepts and especially API specifications
- Ability to create flow diagrams to create an operational view of the functionality
- Good exposure to automotive domain, preferably in the area of connected vehicle
- Strong technical background demonstrating solid understanding of IT systems and ability to support them
- Develop and maintain accurate technical and user documentation
- Performing operational tasks like monitoring, analysis, reporting and prompt attention to issues
- Communications for any outages/incidents which affect the user community
- Co-ordination with internal and external stakeholders for driving the issues towards the closure
- Analyze incidents and come-up with improvement ideas to avoid incidents and reduce inflow
- Perform system administration tasks e.g. certificate management, product version tracking and upgrade support, etc.
- Any programming background is a plus
- Experience working in agile/scrum methodology
- Collaborated with cross-functional teams to define, design and ship new features
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy