Responsibilities:
- Provides strategic management of the overall Product program, ensuring that release schedules are met, and risks managed.
- Leads a collaborative, dynamic Product planning process prioritizing efforts that align with the company and technology strategies and provide the best value and outcome for the investment.
- Works with Program/Project Management to decompose the Product Vision and Product Roadmap into themes which will be captured in the Product Backlog by the project manager or delivery lead.
- Consistently exercises independent judgment and discretion in matters of budget, scope & schedules.
- Works with stakeholders to expand product offerings.
- Drives appropriate level of development and operational support throughout a product’s phases in the maturity life cycle: introduction, growth, maturity, decline.
- Negotiates complex arrangements with other teams, service providers, collaborators & suppliers.
- Develops strategic relationships with suppliers adhering to the tenants of the Corporate Supplier Relationship Management program.
- Works with the key stakeholders including the business Product Owner to define the Product Vision and Product Roadmap for any given product that considers innovation, customer feedback and market/industry drivers.
- Motivates colleagues in multiple organizational units to work collaboratively toward common goals.
- Ensures that all team members, including business partners, are working together effectively, communicating with related teams & producing quality work, in line with the overall Product vision.
- Actively participates in the Product Development community, sharing and re-applying skills and knowledge and bringing in best practice.
- Maintains communication with stakeholders in Technology and other lines of business to ensure that there is visibility into the Product’s direction, schedule, progress and operational status.
- Communicates the Product Vision to interested parties and stakeholders. It is important that the businesses understand the solution and can engage to ensure there is successful delivery.
Experience:
- 6 years of Technology experience
- 6 years of experience leading large and complex Technology projects
- 5 years of experience mentoring other technologists
- 3 years of proven experience as a Product Owner, Business Analyst, or similar role with a focus on ServiceNow SecOps
- 3 years demonstrated success in strategic planning, including developing and executing roadmaps for technology solutions
- 3 years of experience in requirement gathering, stakeholder engagement, and documentation.
- 3 years hands-on experience with deployment of ServiceNow SecOps solutions, including integrations and automation workflows
- 3 years proficiency in conducting quality assurance testing, including test case creation and execution
- 3 years of familiarity with ITIL processes, Agile methodologies, and cybersecurity frameworks
- Bachelor’s Degree or High School Diploma or GED and 12 years of Technology experience
- ServiceNow SecOps certifications or Product Owner certifications is preferred
- Background in cybersecurity operations or IT service management
- Exceptional communication and problem-solving skills, with a focus on delivering innovative and practical solutions