Responsibilities:
- Support processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service Catalog, Knowledge, Service Portal, Performance Analytics and other service modules
- Perform design and implementation tasks such as; requirements gathering, configuration, integration and testing
- Partner with users to create/modify process workflows, reporting and dashboards in addition to developing knowledge, technical and process documentation
- Stay abreast of new features and functionality, playing a key role in driving continual improvement
Experience:
- 5+ years of hands on experience development and administration of ServiceNow, have excellent problem solving skills, and strong written and verbal communication skills