Service Desk Analyst

Responsibilities:

  • Assists user community with the documentation and resolution of requests for service that originate (via phone, email and online) with the Service Desk
  • Coordinates assignment of requests with appropriate IT staff to ensure timely and effective resolution
  • Good understanding of ITIL practices and associated standards
  • Additional Service Center responsibilities duties as required

Experience:

  • 3+ Years of Service Desk Analysis, Helpdesk, Technical Support experience in an Enterprise or Public Sector Environment
  • Work in a team environment
  • Technical experience with CA Service Desk (ServiceNow Experience Preferred), Microsoft Desktop OS, Microsoft Office Suite, Adobe Acrobat
  • ITIL certification preferred
Experience: Mid-Level
Job Type: Contract
Job Location: Hybrid Metro Detroit

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