Responsibilities:
- Support processes like Incident, Problem, Change, CMDB, Discovery, Asset, Service
Catalog, Knowledge, Service Portal, Performance Analytics and other service modules - Performs design and implementation tasks such as; requirements gathering,
configuration, integration and testing - Administrator partners with users to create/modify process workflows, reporting and
dashboards in addition to developing knowledge, technical and process documentation. - Stay abreast of new features and functionality, playing a key role in driving continual
improvement
Experience:
- 5+ years of hands on experience administering ServiceNow, have excellent problem solving skills, and strong written and verbal communication skills.
- Technical Experience/Knowledge with Microsoft 365 Services, PowerBI, PowerApps Salesforce, ServiceNow, Agile