Responsibilities:
- Design, deploy and support WAN/LAN infrastructure including but not limited to routers, switches, firewalls, spam filters, load balancers, VPN, SAN and NAS devices.
- Manages daily critical network functionality including by not limited to: Network performance, server performance, internet usage, mail usage, security violations, backups, server and desktop OS updates, virus protection, spam filtering, adware, and software licensing violations.
- Install, support & maintain hardware/software infrastructure according to best practices.
- Provides network and host-based security, incident response, firewall and VPN management and administration
- Troubleshoot reported problems, perform root cause analysis, recommend and execute preventative measures
- Adheres to change management procedures in defining, planning and implementing change in such a way that ensures appropriate coordination with other teams, minimizes service disruption, and ensures adherence to Service Level Agreements.
- Provides direction for standards and procedures for monitoring, capacity planning, tuning, maintenance, performance optimization, backups and recovery; ensures infrastructure will meet capacity requirements to deliver projects on time.
- Performs hardware and software installations as needed.
- Manage cloud based VIOP phone system to practice support centers and branch offices.
- Design, deploy and implement network systems integrations for newly acquired offices company wide.
- Remains current on emerging technologies via professional groups, trade magazines, internal or external training, independent research and study, and other avenues available.
- Ensures complete communication to the IT Support Desk on the status of all problems assigned to him/her according to existing procedures.
- Escalation point for network, server and infrastructure related issues
- Perform system audits and present results with action items to the Manager, Infrastructure and Networking
- Documentation of network, infrastructure, and telecommunication systems
Experience:
- 5 + years’ experience of Networking experience LAN/WAN (Cisco & Fortinet Preferred)
- 5 + years working with VOIP systems
- 5 + years’ experience working Security products
- Understanding and implementation of network traffic analysis, remote access methods and systems, stateful inspection firewalls, encryption, authentication and authorization technology
- Advanced level knowledge of LAN/WAN and Wireless technologies.
- Advanced level understanding of TCP/IP networking (DNS, DHCP, RAS, VPN, routing protocols (EIGRP, BGP, OSPF), etc.)
- Advanced knowledge of network concepts and functional working skills with various network technologies (create VLAN, create static route, diagnose routing problems, configure ports, create VPN, etc.)
- Advanced understanding of OS and Network security best practices and strategies.
- Advanced level diagnostic method and skills in a variety of environments.
- Moderate level understanding of systems automation (scripting, imaging, installation, management).
- Moderate level knowledge of collaborative technologies such as Exchange, Lync, and VoIP.
- Moderate level knowledge of virtualization concepts and advanced skills with various virtualization technologies. (create/modify VM’s and templates, create storage groups, snapshot, clone/export, HA, replication, dynamic provisioning, etc.)
- Moderate level knowledge of OS directory services (Active Directory, LDAP, RADIUS, etc.)
- Moderate knowledge of shared storage concepts and intermediate skills with various shared storage technologies (provisioning LUN’s, expanding volumes, configuring RAID, replication, snapshot, etc.)
- Analytical and process-oriented approach to issues and assigned tasks.
- Strong understanding of the OSI model
- Strong knowledge packet capture analysis and reporting.
- Strong project management skills; task focused and results oriented delivery.
- Strong analytics, problem solving, and troubleshooting skills.
- Able to communicate effectively with users, team members, and management.
- Ability to self-manage and prioritize multiple projects with aggressive due dates
- CCNA or CCNP are desired but not required.