Responsibilities:
- Provides primary onsite support of Metro Detroit and Lansing area medical locations
- Work all incidents, according to service level agreements, within the service desk system
- Work with IT MSP in supporting enterprise environment through Microsoft O365, Azure AD, and related applications
- Analyze and make recommendations for hardware and software standardization
- Document and/or improve procedures relating to standards and polices
- Participates and assists with system monitoring, development, scripting, support, troubleshooting, root cause analysis, and installation of new releases and updates for infrastructure and operations
- Supports project planning and execution for technology projects
- Creates and maintains technical and process operations manuals and guides
- Other IT related duties as assigned
- Special projects as assigned
Experience:
- 2+ Years in a Help Desk/Technical Support experience (Health Care Preferred)
- Associates degree in Information Technology, Computer Science, or related field
- Will accept any suitable combination of education, training, or experience
- Experience in Microsoft O365 environments, Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Microsoft Azure AD, Microsoft Group Policy, DNS, and DHCP
- Knowledge of office automation products and computer peripherals, such as printers and scanners
- Analytics, problem solving, and troubleshooting skills
- High degree competency and comfort working effectively across multiple levels and departments
- Solid technical skills with ability to communicate at all levels of the organization
- Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
- Self-motivated and capable of working in a dynamic environment
- Must lift and/or move up to 50 pounds