IT Support Technician

Responsibilities:

  • Provides primary onsite support of Metro Detroit and Lansing area medical locations
  • Work all incidents, according to service level agreements, within the service desk system
  • Work with IT MSP in supporting enterprise environment through Microsoft O365, Azure AD, and related applications
  • Analyze and make recommendations for hardware and software standardization
  • Document and/or improve procedures relating to standards and polices
  • Participates and assists with system monitoring, development, scripting, support, troubleshooting, root cause analysis, and installation of new releases and updates for infrastructure and operations
  • Supports project planning and execution for technology projects
  • Creates and maintains technical and process operations manuals and guides
  • Other IT related duties as assigned
  • Special projects as assigned

Experience:

  • 2+ Years in a Help Desk/Technical Support experience (Health Care Preferred)
  • Associates degree in Information Technology, Computer Science, or related field
  • Will accept any suitable combination of education, training, or experience
  • Experience in Microsoft O365 environments, Microsoft Office suite (Word, Excel, PowerPoint, Outlook), Microsoft Azure AD, Microsoft Group Policy, DNS, and DHCP
  • Knowledge of office automation products and computer peripherals, such as printers and scanners
  • Analytics, problem solving, and troubleshooting skills
  • High degree competency and comfort working effectively across multiple levels and departments
  • Solid technical skills with ability to communicate at all levels of the organization
  • Excellent client communication skills. Demonstrated ability to interpret and communicate, both verbally and in writing, complex information in a clear and concise manner
  • Self-motivated and capable of working in a dynamic environment
  • Must lift and/or move up to 50 pounds
Experience: Senior
Job Type: Contract-to-Hire
Job Location: Hybrid Troy

Apply for this position

Allowed Type(s): .pdf, .doc, .docx