Responsibilities:
- Serve as the primary point of contact for clients during the implementation phase, gathering
requirements, managing expectations, and providing ongoing communication throughout the
project lifecycle - Assist clients via phone, web conference, email, and chat regarding software and hardware
solutions - Coordinate with internal teams to plan, manage, and execute project timelines while ensuring
project milestones are achieved - Configure, install, and deploy Visitor Management Systems, Digital Display Boards, and
Emergency Solutions remotely and/or onsite at client locations - Conduct end-user training sessions to ensure client staff are proficient in utilizing deployed
systems and applications - Provide ongoing post-implementation support and guidance to clients as needed
- Develop and maintain implementation documentation, client requirements documentation,
project status updates, and internal knowledgebase materials - Gather client feedback following implementations to identify improvement opportunities and
support product enhancement initiatives - Troubleshoot and resolve technical issues encountered during implementations in
collaboration with technical support teams
Experience
- 2+ years of related implementation, technical support, systems support, or deployment
experience - Bachelor’s degree in a related field, or equivalent combination of education, training, and
related work experience - Experience with software development, SQL, and/or software testing environments preferred
- Experience utilizing ticketing or issue tracking systems preferred
- Experience supporting Windows Server environments preferred
- Experience installing, configuring, and imaging Windows desktop systems preferred
- Working knowledge of HTML, CSS, and JavaScript preferred
- Strong problem-solving, troubleshooting, communication, and client support skills