Responsibilities:
- Troubleshoot standard and clinical specific industry hardware and software, network, VOIP phones, desktop, and server related issues in-line with Service Desk protocols
- Provide support to all incoming requests to the service desk
- Perform regular follow up with users and management
- Follow all Service Desk policies, standards, and procedures
- Document and/or improve procedures relating to standards and policies
- Other IT related duties as assigned
- Special projects as assigned (i.e Imaging, Shipping etc.)
- Excellent written and verbal communication skills, phone and deskside etiquette
- Work in a collaborative team-oriented environment
- Exercise analytic, problem solving, and troubleshooting skills
- Some travel may be required
Experience:
- 1 year plus of healthcare helpdesk support or related relevant experience
- Associates Degree in Computer Science or related computer discipline or equivalent
- Experience in Microsoft Windows OS enterprise environments (Windows 7 and 10)
- Knowledge of office automation products and computer peripherals, such as printers and scanners
- Proficient with Microsoft Office suite (Word, Excel, PowerPoint, Outlook)
- Preferred Certifications: MCSA: Windows 10, CompTIA A+ / Network +
- Experience with digital x-ray sensors and other clinical specific technology (Preferred)
- Comfortable working independently