Responsibilities:
- Support and document the company’s processes, operations, Training, and IT requests
- Provide software support, answer user questions on product usage and functionality
- Recognize operational objectives by working with stakeholders, studying business functions, gathering information and evaluating output requirements and formats
- Document software requirements and test cases for software solutions
- Perform software testing and verification during the software lifecycle
- Produce status reports on activities as requested
- Facilitate knowledge and communication between IT, Operations, and Training
- Obtain feedback from onsite staff related to new software and system changes
- Document user feedback for training and technical teams
- Provide software support functions, answering user questions on product usage & functionality
- Participate and support usability sessions & interviews to recommend software improvements
- Study as-is and to-be operational objectives to improve solutions and processes for future software implementations
- Liaise between Training and IT to implement software enhancements
- Perform software testing and verification support
- Adhere to all PHI, HIPAA, and other security requirements and procedures
Experience:
- 2-5 Years Business Analyst – Customer Experience Background
- Proficient with technology: ability to learn and use a variety of computer systems, including MS Office suite (Word, Outlook, and Excel), Visual Studio ALM tools
- Excellent organization, time and project management skills, ability to work independently
- Strong problem solving skills and demonstrated customer service skills
- Ability to multi-task and work independently, escalating when appropriate
- Clinical Office Health Care Experience (Preferred)
- Bachelor’s Degree, or at least 2 years related experience, or equivalent combination of education & experience