Business Analyst

Responsibilities:

  • Support and document the company’s processes, operations, Training, and IT requests
  • Provide software support, answer user questions on product usage and functionality
  • Recognize operational objectives by working with stakeholders, studying business functions, gathering information and evaluating output requirements and formats
  • Document software requirements and test cases for software solutions
  • Perform software testing and verification during the software lifecycle
  • Produce status reports on activities as requested
  • Facilitate knowledge and communication between IT, Operations, and Training
  • Obtain feedback from onsite staff related to new software and system changes
  • Document user feedback for training and technical teams
  • Provide software support functions, answering user questions on product usage & functionality
  • Participate and support usability sessions & interviews to recommend software improvements
  • Study as-is and to-be operational objectives to improve solutions and processes for future software implementations
  • Liaise between Training and IT to implement software enhancements
  • Perform software testing and verification support
  • Adhere to all PHI, HIPAA, and other security requirements and procedures

Experience:

  • 2-5 Years Business Analyst – Customer Experience Background
  • Proficient with technology: ability to learn and use a variety of computer systems, including MS Office suite (Word, Outlook, and Excel), Visual Studio ALM tools
  • Excellent organization, time and project management skills, ability to work independently
  • Strong problem solving skills and demonstrated customer service skills
  • Ability to multi-task and work independently, escalating when appropriate
  • Clinical Office Health Care Experience (Preferred)
  • Bachelor’s Degree, or at least 2 years related experience, or equivalent combination of education & experience
Experience: Mid-Level
Job Type: Direct Hire
Job Location: Hybrid Metro Detroit
This job is no longer accepting applications.